At Jonah Voyages, we value your satisfaction and strive to provide high-quality travel accessories, hiking gear, and luggage. This Returns & Refund Policy outlines how we handle product returns, exchanges, and refund requests. By purchasing from our website, you agree to the terms below.
Payment Method
Jonah Voyages only offers cash on delivery (COD) as a payment method.
Eligibility for Returns
You may request a return or exchange if:
- The item you received is damaged or defective upon delivery.
- You received an incorrect product different from your order.
- The product is missing parts or accessories that were advertised.
To qualify for a return or exchange:
- You must contact us within 7 days of receiving your order.
- The item must be unused, in its original packaging, and in the same condition as received.
- Proof of purchase (order confirmation or delivery receipt) is required.
Non-Returnable Items
The following items are not eligible for return or refund:
- Products that have been used, washed, or altered.
- Items damaged due to misuse, neglect, or improper handling.
- Products purchased during clearance sales or special promotions, unless defective.
Return Process
- Contact our support team at [email protected] within 7 days of delivery.
- Provide your order number, full name, and a brief description of the issue (including photos if applicable).
- Our team will review your request and guide you through the return or exchange process.
- Once approved, you will receive instructions for product pickup or return delivery.
Refunds (if applicable)
Since Jonah Voyages operates via cash on delivery, refunds are handled in the following ways:
- For defective or incorrect items, we may offer a replacement at no extra cost.
- If a replacement is not possible, a refund in cash may be issued upon product return, depending on your location and delivery partner policies.
- Refunds are processed only after the returned item is received and inspected.
Order Cancellations
You may cancel your order before it is shipped by contacting us at [email protected]. Once an order has been dispatched, it cannot be canceled but may be eligible for return under the conditions stated above.
Late or Missing Refunds
If you were approved for a refund and haven’t received it within the communicated timeframe, please contact us at [email protected] for assistance.
Exchange Policy
We replace items only if they are defective, damaged, or incorrect. To exchange an item for the same product, contact our support team within 7 days of delivery with full order details.
Contact Information
If you have any questions or concerns regarding this Returns & Refund Policy, please contact us at:
Email: [email protected]